Who we are
Equerry 55 is operated by MONTE FAITO LTD, which is the data controller responsible for personal information processed through this website and our services.
For privacy enquiries, contact: keeper@equerry55.co.uk
Information we collect
We may collect information when you contact us, complete an enquiry form, arrange a viewing or request storage services.
This may include:
- Your name
- Your email address
- Your telephone number, if provided
- Your vehicle make and model
- Vehicle registration details, if provided
- Vehicle declared value
- Storage term requested
- Fuel type
- MOT status
- Insurance status
- Collection or delivery requirements
- Storage preparation requirements
- Servicing, detailing or recommissioning requests
- Messages and correspondence with us
- Appointment and access details
- Basic website usage information if analytics are used
Some information is required so we can assess a storage enquiry, prepare a storage agreement or provide the requested services. If you do not provide information we reasonably need for those purposes, we may be unable to accept the vehicle or provide the requested service.
How we use your information
We use your information to:
- Respond to enquiries
- Assess whether we can accept a vehicle for storage
- Arrange private viewings
- Prepare storage quotations
- Prepare storage documentation
- Confirm declared value and insurance position
- Coordinate storage preparation, collection, delivery, servicing, detailing or recommissioning where requested
- Manage client communication
- Improve the website and enquiry process
- Keep records connected with our services
Lawful basis
We use personal information where it is necessary to respond to your enquiry, take steps before entering into a storage agreement, perform a storage agreement, comply with legal obligations, or pursue our legitimate interests in operating and securing the business, managing enquiries and client relationships, maintaining records, preventing fraud and handling disputes. Where we rely on consent for a specific use, you may withdraw that consent at any time.
Who we share information with
We only share information where it is necessary for the service requested or for business administration.
This may include:
- Website and email providers
- Form software providers
- Vehicle transport partners
- Specialist service providers
- Detailers
- MOT or servicing providers
- Insurance brokers or insurers
- Professional advisers
- Legal or regulatory bodies where required
We do not sell personal information.
Some technology or service providers may process personal information outside the United Kingdom. Where this involves a restricted transfer, we use a lawful transfer mechanism such as UK adequacy regulations or appropriate safeguards. You can contact us for information about the safeguards used for relevant transfers.
Vehicle information
Because Equerry 55 stores valuable vehicles, we may keep vehicle related information including make, model, registration, declared value, insurance status, condition photos, mileage, key records and storage related notes.
This information is used for storage administration, condition records, security, access control, insurance records and service coordination.
Condition photographs
We may take photographs of vehicles on arrival, during check in, during storage related work, or before collection.
These photographs are used for condition records, storage administration and dispute prevention.
We only publish client vehicle photographs for marketing where permission has been given.
How long we keep information
We keep enquiry information for as long as needed to respond to the enquiry and manage follow up.
If a vehicle is stored with us, we keep storage records for the duration of the storage relationship and for a reasonable period afterwards for accounting, insurance, legal and dispute protection purposes.
Information that is no longer required will be securely deleted or anonymised.
Website analytics and cookies
The website may use analytics tools and similar technologies to understand how visitors use the site and to improve website functionality.
Where consent is required for cookies or tracking technologies, they will not be used until the required consent has been obtained. Further information is provided in our Cookie Policy.
How we protect information
We take reasonable steps to protect personal and vehicle information from unauthorised access, loss, misuse or disclosure.
Access to enquiry and storage records is limited to people who need the information for Equerry 55 business purposes.
International transfers
Some service providers used for website, email, analytics or business administration may process personal information outside the United Kingdom.
Where a transfer is subject to the UK rules on restricted international transfers, we will ensure that it is covered by UK adequacy regulations, appropriate safeguards or another lawful transfer mechanism.
Your rights
Depending on the circumstances, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing and data portability. Where we rely on consent, you may withdraw that consent at any time.
To exercise your rights, contact: keeper@equerry55.co.uk
Right to object
Where we process personal information on the basis of legitimate interests, you have the right to object to that processing. If you object, we will stop the processing unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.
To object, contact: keeper@equerry55.co.uk
Complaints
If you are unhappy with how we handle personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office.
Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will be shown on this page.